Before contacting support
- Confirm that your Mac is running macOS 15 or later.
- Quit and reopen Post-call Brief once.
- Keep the source on your Mac and reproduce the issue with safely redacted text where possible.
Voice memos
Post-call Brief uses Speech Recognition only when Apple reports that on-device recognition is available for the selected language. If it is unavailable, use a pasted or imported transcript instead.
Review and export
Copy and export remain locked until the brief is marked reviewed. Editing the brief clears that review so the changed result must be checked again. Available formats include CRM text, a Salesforce-style update, Markdown and CSV.
Contact support
Email support@kafworlddigital.com with the app version, macOS version, expected result and steps that led to the problem.
Do not send a customer transcript, voice memo, CRM export, confidential information or personal data. Use a safely redacted example or screenshot.