Official ScamProof Casebook support

Organise the facts before the next call.

Create a case, build the timeline, work through the checklist and prepare a report for the bank, platform or authority involved.

If money or an account may be at risk

Stop contact with the suspected scammer. Do not send money, passwords or one-time codes. Contact your bank or the relevant service using a number you already trust or one from its official website.

Build a useful case

  1. Create one case for the suspicious contact.
  2. Add dates, channels and observed facts to the timeline.
  3. Work through the safety checklist.
  4. Redact secrets and full identity details.
  5. Generate a report when you are ready to share the record.

Report Pack

Report Pack is an optional one-time Apple purchase that unlocks unlimited cases and PDF reports. It is not a subscription. Check the App Store purchase sheet for the current local price.

If access is missing after reinstalling or changing devices, use Restore Purchases while signed in to the Apple Account used for the purchase. Apple handles billing and refund requests.

Before contacting support

  • Confirm your iPhone and the app are up to date.
  • Note the screen and step where the issue occurred.
  • Do not send the evidence itself unless support asks for it.
  • Never send passwords, card numbers, identity documents or one-time codes.