Before contacting support
- Confirm that your Mac is running macOS 14 or later.
- Quit and reopen Threadleaf once.
- Create a complete JSON backup before clearing app data or moving to another Mac.
Portable files
Export note pages as Markdown, databases as CSV and the complete workspace as a versioned JSON backup. Threadleaf validates imports before adding them to the workspace.
Contact support
Email support@kafworlddigital.com with the Threadleaf version, your macOS version, the result you expected and the steps that led to the problem.
Do not send a full workspace backup, confidential notes or personal records. Use a redacted screenshot or sample file where possible.