If money has moved
Contact the bank, card provider or payment provider immediately using its official app or a number you already trust. Do not use the phone number or link from the suspicious message.
If you shared a code, password or document
Change passwords through the official website or app, contact the relevant provider and consider reporting the incident through an official fraud channel.
Official reporting routes
Before contacting product support
- Confirm your device and ScamPause are up to date.
- Note the screen and step where the issue occurred.
- Do not include the suspicious message or evidence.
- Never send passwords, codes, card numbers or identity documents.